Frequently Asked Questions (FAQs)

1. What types of products does Souls.pk offer?
Souls.pk offers a wide range of products, including watches, LCD/LED displays, gaming accessories, mobile accessories, laptop accessories, earbuds, and cameras.

2. How can I place an order on Souls.pk?
Placing an order is easy! Browse the products, add your desired items to the cart, and proceed to checkout. Enter your details, make the payment, and confirm your order.

3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options.

4. Do you deliver nationwide?
Yes, Souls.pk delivers to all major cities and regions in Pakistan. Delivery times may vary based on your location.

5. How long will it take to receive my order?
Typically, orders are delivered within 3–7 business days. However, delivery times may vary based on your location or unforeseen circumstances.

6. Can I return or exchange a product?
Yes, you can return or exchange a product within 7 days of delivery if it is defective, damaged, or not as described. Ensure the product is in its original packaging and condition.

7. What should I do if I receive a damaged product?
If you receive a damaged or faulty product, contact our support team immediately at contact@souls.pk .

We’ll guide you through the return or replacement process.

8. Do your products come with warranties?
Some products include manufacturer warranties, as mentioned on the product page. Please review the product details for warranty information.

9. Is my personal information secure on Souls.pk?
Absolutely! We prioritize your privacy and use secure servers to protect your personal data. For more details, refer to our Privacy Policy.

10. How can I track my order?
Once your order is shipped, we’ll provide you with a tracking number via email or SMS. Use it to track your order on the courier’s website.

11. Can I cancel my order after placing it?
Yes, you can cancel your order before it is shipped. Contact our support team as soon as possible to process the cancellation.

12. How can I contact Souls.pk?
For inquiries or support, you can email us at contact@souls.pk

Our team is always here to help!

13. Do you offer discounts or promotions?
Yes, we frequently run discounts and special offers. Stay updated by subscribing to our newsletter or following us on social media.

14. Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, you can update your delivery address by contacting our support team.

15. What if I have more questions?
Feel free to reach out to us via email at contact@souls.pk or through our contact page. We’re happy to assist you!